Returns and credit notes

Invoices are never edited or deleted. If a customer returns medicines you issue a return, which creates a credit note and puts the stock back.

Return items from a sale

1. In POS billing, open the invoice (F5 or View).
2. Click Return items.
3. Tick the lines the customer is returning.
4. Type a Reason (required).
5. Click Issue credit note or press F9. F9 only works once at least one line is ticked.

Caution

Returns are whole-line. You cannot return part of a line’s quantity. The amount credited is copied exactly from the original sale — it is not recalculated.

A line that has already been returned no longer appears in the list. If every line has been returned you see Every line on this invoice has already been returned.

See all credit notes

The Returns screen lists every credit note issued, with a count at the top.