Troubleshooting
“Can’t reach the server — check your connection”
Section titled ““Can’t reach the server — check your connection””The computer cannot reach the pharmacy server. Check the internet, then click Retry. A new computer may also need its network set up. If this computer is a registered terminal it can still bill; see Offline billing.
I can’t bill because I’m offline
Section titled “I can’t bill because I’m offline”The computer is not registered as a POS terminal. Reconnect, then register it from Sync → This device.
Pending sales won’t sync
Section titled “Pending sales won’t sync”Open Sync. Click Sync now. If the number does not fall, look at Sales that failed to sync for the reason. If the device is still stuck, use Reset local data and sync again.
“Signed in on another PC”
Section titled ““Signed in on another PC””Your account is active elsewhere. Choose Sign in here and end the other session only if that session is yours.
Everything is read-only
Section titled “Everything is read-only”The licence has expired. See Licence.
“Not enough stock” but the shelf has some
Section titled ““Not enough stock” but the shelf has some”Check Stock for that item: the quantity may be in a batch that has expired (never sold) or the stock was never entered via a purchase or opening stock.
A button or screen is missing
Section titled “A button or screen is missing”Your role does not allow it. See Roles.
Contacting support
Section titled “Contacting support”Include the app version (click the BatchRx logo in the sidebar) and what you were doing when the problem happened.